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I decided to start using the service, but it's not going well so far. I tried to add funds to my account, but it wouldn't accept my Hryvnia, and it keeps rejecting my Euro cards. Support didn't really provide any help; they just said to try again tomorrow morning. I did try, and it still doesn't work. Now I'm wondering if I should keep trying or not.
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I paid for the goods using a POS terminal. The rate was 2525 UAH for 60 euros at a rate of 42.42 (according to banks in Ukraine). The app displays an exchange rate of 45.67, which equals 55.28. The Mastercard exchange rate was 42.42. In the end, I was charged 60 euros at an exchange rate of 42, but I couldn't get an explanation from customer support about where they got that rate from.



Нічого не працює, там технічні проблеми, так якесь обмеження, але яке саме підтримка не знає. Підтримка ніяка - шаблонні фрази, нуль інформації. Розчарована, сервіс не раджу.
I don't recommend this lousy bank to anyone; problems started right from the registration stage. I paid €10 to create a Euro card, but unfortunately, nothing happened. After a week, the money was finally refunded and I was finally able to open it. So, I needed to receive a transfer from relatives abroad; they sent the money via SEPA from their European card. Again, I had to wait several weeks, and the transfer still hadn't shown up. I had to contact customer support, and after sending them the receipt, I was told that payments can only be accepted from accounts that belong to you. I thought it was a strange bank and asked for a refund. Customer support refused to process the refund, and I won't get my money back. I recommend looking for something better and not opening accounts here; sooner or later, you will be cheated.
Дуже розчарована цим крипто гаманцем. Не можу вивести свої ж кошти.навіть в євро за комісію 2%, при чому на жодну карту ! Тех підтримка конкретно нічого не знає коли запрацює сервіс.
Добрый. Трасти, вы наладили работу вашего сервиса? Подскажите, какой реальный процент я заплачу, например от гривны на моно до покупки битка, до продажи его и вывода обратно гривны на моно? Если покупка замороженных альтов, как работает процедура? Начисление бонусов? Какие преимущества перед биржой, например бинансе, если я не планирую рассчитываться криптой или получать её за свои услуги? Спасибо за развёрнутый ответ.
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